Refund Policy

Company: CY LUO NEWTE LIMITED (operating as ZEPHORG)

1. 30-Day Return Policy

You have 30 days after receiving your item to request a return. Items must be unused, with tags, and in original packaging.

2. How to Start a Return

Contact us at auxink524@outlook.com with your order number and reason for return.

3. Damaged or Defective Items

If an item is defective or damaged, contact us immediately at auxink524@outlook.com with photos.

4. Refund Processing

Once approved, refunds are processed to your original payment method within 10 business days.

5. Contact Us

• Company: CY LUO NEWTE LIMITED
• Email: auxink524@outlook.com
• Phone: +1 779 390 5210
• Address: Unit D5, 5/F, King Yip Factory Building, 59 King Yip Street, Kwun Tong, Kowloon, Hong Kong