Return & Refund Policy

Company Name: 长沙星耀发商贸有限公司

Registered Address: 长沙市望城经济技术开发区高星物流所园

Contact Email: zswbaihuo@outlook.com

Contact Phone: 13077348423

Effective Date: June 23, 2026

Return Eligibility

Customers may request a return for eligible items within a reasonable period after delivery, provided the item is unused, undamaged, and returned in its original packaging with all accessories and proof of purchase.

Non-Returnable Items

Items that are used, damaged by the customer, missing original packaging, customized, clearance items, or otherwise marked as non-returnable may not be eligible for return unless required by applicable law.

Return Process

To request a return, contact us at zswbaihuo@outlook.com with your order number, reason for return, and photos if the product is damaged or incorrect. Please do not send products back before receiving return instructions.

Refunds

Once a returned item is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on the payment provider.

Shipping Costs

Return shipping costs are generally the customer’s responsibility unless the return is due to our error, a defective item, or an incorrect item being shipped.